Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

Please contact the vendors of the stores you wish to shop at, for their specific shipping options.

How Long Will it Take To Get My Package?

There are many factors that play a part in how soon your package arrives.  Each item is different in weight and shipping class, you can order expedited shipping if available, and some items take longer to process. Please simply refer to your tracking information when available.

How Do I Track My Order?

When available you will receive an email with your tracking number. Please login to the website or app. Click “track my package” at the top of screen and enter your tracking information from the email.

Exchanges, Refunds and Returns

If there are any issues with your purchased items, customers will have to contact the vendor directly. We at Your Black Mall LLC, do not handle any exchanges, refunds or returns.

Vendors keep 100% of profits from all sales, so any Exchanges, Refunds or Returns will come from them directly.

Free Items For New Members?

Yes! We appreciate all new members. To show our appreciation we are sending  1 (one) free gift of your choice to each new member. We are also offering free shipping for each gift!

Click Here to claim your FREE GIFT!

Remember only ONE free gift per member. If you order multiple items from the FREE GIFT store, you will be charged for the shipping of each item after the initial free gift.

Any items additional items order from the free store after you have ordered your free gift will be cancelled. If a member orders from the FREE GIFT store multiple times, their account will be cancelled.

Do I Need An Account To Place Order?

In order to provide you with the best possible shopping experience, we have to keep organized order, shipping, and tracking information. We can handle this much more efficiently when each customer has an account on file. Yes, in order to shop in our mall you will need an account.

How much is an account/membership?

Getting a membership is very simple and will save you a lot of time and money. The basic membership is only $1.99 per month.

However, you will receive $2 off from your order, from every store to use once a month. With just one item your membership pays for itself.

What is your charity guarantee?

We pledge to donate 40% of all membership fees to black empowerment programs.

These include:

✔Scholarships for black students

✔Legal fees for people of color

✔Loans and Grants to Black business

✔And donations to other black nonprofits organizations

Click Here to learn more about our charity guarantee. 

I have great items or services to offer, how do I start selling as a vendor?